1. An introduction to ReDeco

Welcome to ReDeco!

ReDeco is registered under Redecoration Ltd, 71-75 Shelton Street, Convert Garden, London, United Kingdom, WC2H 9JQ, registered under number 14457591 with the Company Registry of the United Kingdom (“ReDeco”). Redeco operates the website “redeco.app”, and also offers mobile apps for Android and iOS, which operate under the name “ReDeco”.

2. What’s in these terms?

The documents provided in the links below set out the terms and conditions that govern the use of our mobile application, and other services provided by ReDeco (collectively, our “Services”) by you (the “User”). Before you use any of our Services, please read the documents that are relevant for you so that you understand the legal rights and obligations, as well as the conditions, limitations, and exclusions, that apply to you.

3. By using our Services you accept these terms

By using any of our Services, you are agreeing to comply with all of the terms and conditions that apply to you.

If you do not agree to our Terms and Conditions, you must not use our Services.

4. There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, sets out the terms of which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate.

5. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our Services, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to our Services

We may update and change our Services from time to reflect changes to our products, our Users’ needs and our business priorities. We will try to give you reasonable notice of any material changes.

We may suspend or withdraw our Services.

We do not guarantee that our App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

7. Creating an account

In order to access the Functionalities of the App, Users must create an account using their email address and a password or using a Connect functionality. The Users undertake to input accurate and up to date information as part of the account opening process.

Opening an account is free of charge and there is no obligation to buy or sell anything on the App. Users must be aged over 13 and must have full legal capacity to enter into a sale.

Once registered, Users shall be able to access and use their accounts using their email address and the password that they created upon registering on the App. These identifiers, for which the Users shall be responsible at all times, must be keyed in whenever opening a session and the Users must never disclose them to any third party nor let any third party use them. The Users undertake not to create or use any accounts other than the account that they shall have created initially, be it under their own identity or that of a third party. The Users undertake not to choose a username that provides a means of identifying an ecommerce web site other than the App. Should any User fail to comply with this prohibition, ReDeco shall be entitled to close that User’s account immediately.

Users should note that upon using a Connect functionality to register on the App, they shall be asked to permit ReDeco to access some information pertaining to their Facebook, Google or Apple accounts, including their family name and first name, their Connected Account identifier, their email address, their gender, their date of birth, their profile photograph, their list of friends, and all other public information contained in their Facebook account. For more information, Users should refer to the Privacy Policy of ReDeco.

Users can now be found and search for other members of the ReDeco community thanks to the "search by user" tool. Users can find other Users thanks to (1) the username and/or (2) his/her first name. It is not possible to find a User thanks to his/her last name or email address. The username can be publicly found only by the members of ReDeco. The username is automatically created (update it for Users to better find you!). The username can be changed anytime, as many times as wanted. The username is unique, hence no User can have the same username.

8. Our responsibilities

It is up to the Users to ensure that all their acts and all the User content that they put online on the App comply with the legislation that is applicable to them.

ReDeco hereby disclaims liability for any damage or loss arising from any activity performed by the User on the App, such as, but not limited to, any losses of data, any loss of a sale or purchase opportunity, any loss of earnings, of turnover, of business activity, of opportunities or of clients, any damage to the User’s reputation or interruptions of their activity, and any indirect loss or damage incurred by the User, or any impediment or delay in the performance of its obligations caused by any act or omission on the part of a User (or of any person acting for and on the User’s behalf) or arising from force majeure.

ReDeco shall not be liable for any content that is hosted on third party websites that are accessible from the App; these shall be the responsibility of the third party sites themselves. It is up to the Users who hold intellectual property rights over any content hosted on a third party web site and who did not authorise the use of their content, to contact the administrator of the third party web site involved directly and request that the contentious content be deleted from the web site in question.

ReDeco does not provide any warranty against losses or damage that may be caused by the transmission of a computer virus, a worm, a time bomb, a Trojan horse, a cancelbot, malware or any other program designed to damage, destroy or degrade in any other way a functionality of a computer, or to impede the proper operation of the latter, including any transmission arising from the downloading of any content by a User, any software applications used by the latter to download the content of the App or of the server that can be used to access same. In this respect, the Users acknowledge that it is their responsibility to install anti-virus software and appropriate security applications on their computer equipment and on any other system in order to protect them against any bug, virus or other such malicious program.

9. Uploading content to our site – “User Content”

9.1. Creation of User Content

The Users may create Product Cards and they can also post comments about the Products that are put online by other Users (the “User Comments”). All of these elements created or posted by the Users shall be referred to as “User Content”.

By uploading their Product Cards, the Users authorise ReDeco and all its successors and assigns:

• To affix, store, reproduce, disseminate and exploit any User Content, worldwide, and for the entire duration of the protection afforded to these elements, in all formats, by any means and on all media, such as on the App and on its commercial documents, including the “Alerts” and “Newsletters”;

• To modify the presentation of the photographs of the Products, such as by resizing or cropping the photographs and removing the background of a Product so that it appears over a custom background.

ReDeco respects the intellectual property rights of others and accordingly prohibits the Users of the App from disseminating, downloading, putting online or otherwise transmitting any elements that infringes the intellectual property rights of a third party.

The Users undertake to guarantee ReDeco and its senior officers, directors, servants, agents and suppliers against any claim, liability, damages, losses, costs and expenses, including the fees of lawyers and counsels up to a reasonable amount, that are incurred by ReDeco as part of or in connection with any claim brought by a third party over an infringement or violation of intellectual property rights by a User.

More broadly speaking, the Users guarantee ReDeco against any claims raised by third parties in connection with the wording of their Product Pages and/or the description of the Products that they offer for sale on the App.

9.2. No monitoring of the User Content by ReDeco

ReDeco has no control over and hereby disclaims liability for the accuracy or the correctness of any User Content or third party content; ReDeco shall not have any obligation to check the appropriateness of such content that is posted or downloaded on the App. ReDeco shall act at all times merely as a host and hereby disclaims liability for the data or information that is uploaded by the Users, including any content that is put online or uploaded into a Product Page. ReDeco shall be entitled to remove any User Content in case of violation of the rights of a third party and/or of these Terms of Use governing the use of the App.

Only the Users who post or send information to the App shall be liable for this information, which shall not necessarily reflect the opinions or the principles of ReDeco. ReDeco therefore does not guarantee that this information shall be complete and accurate. Any decision by a User based on the information posted or uploaded by other Users shall be taken based on their judgement alone and their sole assessment under their sole responsibility.

9.3. Notification of illicit content or infringement of intellectual property rights

If you think that any content and/or a Product Card contains a defamatory or illegal message or that your intellectual property rights have been infringed by an article or any information featuring on the App, please notify this to ReDeco by contacting support@redeco.app.

It is the policy of ReDeco to respond as soon as possible to claims about infringements of intellectual property rights and to take action in response to any notifications of clear infringements of intellectual property rights. Should you have any claim or complaint regarding infringements of intellectual property rights, please send it to support@redeco.app.

9.4. Rights over a person’s image

Upon creation of a User Profile, Users may post photographs representing them. By accepting these General Terms and Conditions, the Users hereby authorise ReDeco to use their image as part of the operation of the App. This authorisation is granted for the entire period during which a User shall have an account and a User Profile on the App.

9.5. Personal data

The Users must ensure that the data that they provide in the course of their registration is properly keyed in, truthful and accurate. ReDeco hereby declares that the personal data of the Users that it shall have obtained as part of their use of the App, and in general, as part of its commercial relationship with the Users, shall be dealt with in accordance with English laws that are applicable and in keeping with the principles of good faith, lawfulness, transparency and confidentiality.

Additional information concerning the processing of personal data can be found in the Privacy Policy of ReDeco.

9.6. Intellectual property statement concerning the App

All of the content of the App (texts, comments, illustrations and images, be they visual or audible) other than the User Content is protected by copyright, trademark and/or patent laws, for the world as a whole. Any total or partial reproduction of all or part of the App is strictly prohibited and shall be considered as an infringement of the intellectual property rights of ReDeco and/or of its licensors.

9.7. Rules of good conduct

Each User undertakes to use the App (and each of its existing and future functionalities) in a reasonable manner, in good faith, and in accordance with the laws and regulations in force and with the terms hereof. In particular, the User undertakes not to use the App in such a way as to infringe, in any way whatsoever, intellectual property rights (copyright, trademark law, design and model law, etc.), personal rights (image, respect, privacy, etc.), fundamental rights and freedoms. The User is warned that its behaviour on the App may be held liable towards other Users and ReDeco. ReDeco is not responsible for the behaviour of Users on the App.

In the context of the distribution of content through the App, whether by choosing a pseudonym, by writing sales announcements, or by publishing comments, each User undertakes to be polite, moderate and respectful. In particular, each User agrees not to post on the App any content (and in particular any comment and/or message and/or any photo or video content, regardless of the main vehicle for diffusion) that is, without limitation, racist, anti-Semitic, negationist, pornographic, violent, vulgar, obscene, offensive, inappropriate, hateful, defamatory, discriminatory, harassing or otherwise objectionable. ReDeco reserves the right to delete the wrongful content in an automated manner with the detection algorithms it uses, as soon as it becomes aware of it and/or as soon as it is notified of its existence. ReDeco can also ask the User to modify it at any time, for example by choosing an acceptable pseudonym.

In general, when using the App, any act, content, attitude and/or declaration of a User likely to deceive, mislead, shock, defraud, swindle or, in general, cause prejudice to any other User and/or to ReDeco (including members of its staff) may be subject to, at the discretion of ReDeco and without prejudice to any claim for compensation, (i) a reminder of the rules of good conduct, (ii) a formal notice, (iii) a temporary suspension or permanent interruption of access to the messaging tool between Users, (iv) a suspension or permanent interruption of a User's account. For example, this will be the case when:

• A User who has been the subject of complaints or claims by other Users;

• A seller User has sent one or several times Products that are defective or, in general, do not comply with the corresponding Product Card.

Users also have the option to report another User to ReDeco, providing the proof of misconduct, via the email support@redeco.app.

The examples above-mentioned are not restrictive and ReDeco reserves the right to moderate the App when litigious behaviours are notified to it.

Users formally refrain from contacting each other directly in order to negotiate and/or conclude a transaction relating to a Product outside the App or, in general, in a manner that is detrimental to the rights or interests of ReDeco. Users also refrain from disseminating links to other websites and/or identification elements of other websites on which the Products would also be sold, except with the written agreement of ReDeco. Users agree not to disclose publicly personal or bank details via the App.

Users undertake not to make any unfounded assessment of the App and/or other Users that could be denigrating, or undermine the image of the services that have been provided and/or hurt the reputation of ReDeco (including members of its staff) and/or other Users.

Any content deemed contrary to these rules shall be deemed to have been created by the User who issued it, whether through ReDeco or other Users.

These terms apply to all Users, whether or not you register on the App or create an account, and whether or not you ever buy or sell products.

10. Our responsibility

The Users hereby acknowledge that, save where otherwise specified for any given Products that are on offer on the App, the role of ReDeco shall be limited to acting as an intermediation platform between the Users. To that end, save in case of specific circumstances, ReDeco shall not act as a reseller of the Products and shall not become the owner of the Products at any point in time. Each User shall act, at all times, for and on its own behalf and shall never act as an agent or representative of ReDeco. ReDeco shall not be a party to the contract of sale between the Buyer and the Seller, and hereby disclaims liability for such a contract or for its consequences.

ReDeco shall not check whether the Product or the description of the Product in the Seller’s Product Card meet the Buyer’s expectations. Therefore, ReDeco does not guarantee that the Buyer shall find the Product satisfactory, whether from an aesthetic point of view or from a practical point of view, as to its use. Any deliveries that are arranged by ReDeco and fulfilled by its subcontractors shall not imply that ReDeco is a party to the contract between the Seller and the Buyer.

It is up to the Seller to respond to any claim or complaint regarding the Products that they have advertised online, their description and the comments of any User about the Product Card, and/or the dispatching and delivery of the Products by the Seller (whether or not this delivery shall have taken place as part of the sale, the exchange or the return of the Products), and any claim or complaint of this kind shall be referred to the Seller, which shall alone be responsible for dealing with same. It remains ReDeco’s responsibility to facilitate conversation about any claim or complaint between a Buyer and a Seller.

11. The Buyer’s placing of the Order

The Prices of the Products that are offered for sale on the App are quoted including tax, but excluding any additional costs (like Delivery Costs) that shall be indicated separately. Any additional Delivery Costs incurred from delays in the drop-off of the Product (Delivery Waiting Time Costs) can be added to the Order, if such delays are incurred due to the Buyer. All costs, except Delivery Waiting Time Costs, shall be set out in the Checkout Summary of the Order, before the Buyer approves it. Any additional costs after the Checkout must be notified to the Buyer as soon as possible, and no later than 3 weeks after the delivery of the Product.

Should a Product ordered by the Buyer be unavailable for any reason whatsoever, after confirmation of the Order, ReDeco shall get in touch with the Buyer in good time to propose the cancellation of the Order and a refund (if payment has already been made), within thirty (30) calendar days following the confirmation of the Order.

ReDeco shall be entitled to reject any Order from a Buyer with whom there is an outstanding dispute concerning payment for a previous Order or concerning a Product for which there is a blatant error in the sale Price. In that case, the Buyer shall be informed by email about the measures taken by ReDeco, which shall then automatically refund the price of the Order if the latter was already paid by the Buyer.

12. The “Make an Offer” functionality

The “Make an offer” functionality enables Buyers to confidentially negotiate the Price of the Product by sending an offer to the Seller, who may either accept it or reject it, or make a counter-offer to the Buyer.

The price proposed as part of an offer cannot be less than seventy percent (70%) of the Price of the Product, nor higher than the Price of the Product.

13. Terms of payment

The Buyer must pay the Price, the Delivery Costs and any other applicable costs via the secure payment system of ReDeco.

The payment details shall not be kept by ReDeco, but by the payment services provider. The Buyer may subsequently remove any cards that they shall have stored at any point in time.

Pursuant to the checks that are performed, the Buyer’s Order may be rejected if the elements provided by the latter are deliberately erroneous and/or fraudulent. In that case, the Buyer shall be informed by email about the measures taken by ReDeco, which shall automatically refund the Buyer’s payment if the latter shall already have been made.

14. Claims and returns

15. Terms applicable to returns

16. Our responsibilities

The Users hereby acknowledge that, save where otherwise specified for any given Products that are on offer on the App, the role of ReDeco shall be limited to acting as an intermediation platform between the Users. Each User shall act, at all times, for and on its own behalf and shall never act as an agent or representative of ReDeco. ReDeco shall not be a party to the contract of sale between the Buyer and the Seller, and hereby disclaims liability for such a contract or for its consequences.

ReDeco does not perform any quality control over the Products sold by a Seller. Moreover, any deliveries that are arranged by ReDeco and fulfilled by its subcontractors shall not imply that ReDeco is a party to the contract between the Seller and Buyer.

With the exception of any complaints for late delivery or for failures to deliver Products that may be blamed on ReDeco, it is up to the Seller to respond to any claim or complaint regarding the Products that they have advertised online or about their description, and to the comments of any User about the Product Card, and/or the dispatching and delivery of the Products by the Seller (whether or not this delivery shall have taken place as part of the sale, the exchange or the return of the Products), and any claim or complaint of this kind shall be referred to the Seller, which shall alone be responsible for dealing with same.

17. Sales of Products

18. The “Make an Offer” functionality

The “Make an offer” functionality enables Buyers to confidentially negotiate the Price of a Product by sending an offer to the Seller, who may either accept it or reject it, or make a counter-offer to the Buyer.

19. Consequences of an impossibility to deliver the Products

If it is impossible to deliver a Product to the Buyer, for instance if the address provided by the latter is incorrect or the parcel is sent back due to non-acceptance by the Buyer, the Order shall be returned to the Seller in keeping with the terms of the carrier selected by the letter.

20. The Seller’s commitments and obligations

The Seller undertakes to sell only Products of which they are the sole owner, or in case of a sale on consignment of second-hand products, on behalf of a person who is the owner of the Products. The Seller hereby represents that they are not violating the prevailing laws and regulations in any way and are not infringing the rights of any third parties by submitting a Product Card to ReDeco or by offering a Product for sale via the App.

The Seller warrants, represents and undertakes:

(i) that the origin, the condition and the characteristics of the Product that they offer on the App comply with that description of the Product on the corresponding Product Card, and (ii) that the Product that is offered for sale is not counterfeit.

Should ReDeco request this, the Seller must immediately provide it with all the documents proving their ownership of the Products that are offered for sale and/or the origin of these Products. ReDeco shall be entitled to delete the Profile and/or the Product Card of a Seller who fails to provide evidence to ReDeco of their ownership rights over the Product(s) that are offered for sale and/or of the origin of the Product(s). The Seller shall be barred from claiming any right to compensation if ReDeco deletes this information for the reasons mentioned above.

The Seller shall be the only person responsible for the sale of a Product. The Seller shall refrain from selling any Product whose sale is prohibited or would violate the prevailing laws and regulations and/or infringe the rights of third parties.

Once a Seller’s Product Page has been put online, the Seller must access their account regularly in order to take stock of all pending transactions and monitor them.

21. Seller Fees

The Services on offer by ReDeco shall be remunerated by Selling Fees and Processing Fees (together the “Seller Fees”) that ReDeco shall deduct from the Price of the Product paid by the Buyer.

The Applicable Seller Fee, subject to any sales of Products that are put back on sale is 20%.

The Sellers Fees collected by ReDeco shall correspond to the sum paid for each Transaction to ReDeco by the Buyers, in return for the intermediation services between Seller and Buyer, and where applicable for checking and dispatching the Products. These Seller Fees shall be included in the sale Price of the Product as shown in the App and are specified at the time of acceptance by ReDeco of the Product File created by the Seller.

22. Sales of Products and payments due to the Seller

23. Transfer of the ownership of the Products and the risks

The Products shall remain the property of the Seller until ReDeco shall have received full payment of the Price of the Order from the Buyer, including both capital and ancillary elements (taxes, Delivery Costs and any other costs that may be applicable). The transfer of the risks of loss or damage of a Product to the Buyer shall take place upon receipt of the Product by the Buyer or by a third party that the Buyer shall have commissioned to act on their behalf. The Buyer shall therefore bear the risk linked to any damage caused to the Product after it is received.

24. Claims and returns

Redeco does not provide delivery services, or warehousing services. Users acknowledge that deliveries are carried out by independent delivery providers. Redeco is a platform that connects Users to the independent delivery providers. In no way is Redeco liable for damages, delays, cancellations of deliveries.

25. Delivery options

The Products will be sent by Seller using an available independent Delivery Operator integrated via third-party provider to Redeco App. Redeco does not guarantee availability of a delivery service when an order is being placed.

Users have to provide all information required to fulfil each Order processed via Redeco and/or third-party systems, including the Recipient’s address, contact information and any special instructions required for fulfilment of an Order. User is responsible for any liability arising from inaccurate or incomplete Order information.

26. Delivery timescales

The Product is dispatched directly by the Seller, within 4 working days after the Buyer has purchased the item. The Buyer will be notified of the organised delivery date and time once the Delivery Order has been set up by the Seller. If the Seller doesn’t schedule the delivery within 24 hours from the moment of the Payment taking place, the Order is getting cancelled and the Buyer will be fully refunded.

27. Delivery costs

The Order shall be delivered to the Buyer by a carrier approved by ReDeco.

The Delivery Costs are dependent on the Delivery Operators and the third-party providers. Those could vary and be modified by Redeco and/or third-party delivery platform providers.

The Delivery Costs may be modified in keeping with the rates charged by the carrier and shall be stated upon placing the Order. The Delivery Costs that are applicable to the Order shall be those that are specified just prior to the approval of the Order.

28. Transfer of the ownership of the Products and the risks

The Products shall remain the property of the Seller, until ReDeco shall receive full payment of the Price of the Order from the Buyer, including both capital and ancillary elements (taxes, Delivery Costs and any other costs that may be applicable).

The transfer of the risks of loss or damage to a Product to the Buyer shall take place upon receipt of the Product by the Buyer or by a third party that the Buyer shall have commissioned to act on their behalf. The Buyer shall therefore bear the risk linked to any damage caused to the Product after it is received.

29. Receipt and checking of an Order

The Buyer must check (or commission the person who receives the Product on their behalf to check) the apparent state of the packaging of the Product upon receipt, before signing the form tendered by the carrier. If the Buyer is not present at the receipt of the Product, the responsibility lies with the third party that the Buyer shall have commissioned to act on their behalf.

Should there be a visible anomaly (damage, missing Product, damaged parcel or Product, etc.), the Buyer or their representative must imperatively set out precise reservations on the delivery note: indication of the number of missing and/or damaged parcels and/or Products, and detailed description of the damage (open or torn packaging, damaged or missing Product, etc.). It is vital that the Buyer should keep all the elements that were delivered in the state in which they were delivered to it (i.e., with all their accessories, the other items received with these Products in their original condition and the sealed Product form).

The Buyer must retain a copy of the delivery note and must enclose this with the e-mail sent to ReDeco within seventy-two (72) hours following the date of the receipt of the Products, confirming the anomaly.

If the Buyer did not receive the Product, the Buyer must inform ReDeco within forty-eight (48) hours from the estimated date of delivery of the Product or after the Product is marked as delivered. The Buyer shall send any documentation requested by ReDeco to support the claim.

Should a delivery litigation be opened, ReDeco reserves the right to (i) extend the 3-day delivery period of the Product and (ii) hold the refund of the Product until the conclusion of the delivery litigation by the carrier.

Where applicable, the return of the damaged Product must take place in accordance with the terms governing returns that are set out in Article 1 below.

30. Claims due to failed collection

31. Returns due to failed delivery

The Users shall be governed by these T&Cs from the moment that they accept them upon accessing the App or upon registering on the App, and until the cancellation of their account, whether or not they perform any Transactions.

ReDeco shall be entitled to modify its General Terms and Conditions at any point in time, without notice and without any obligation to justify its decision, without incurring any liability as a result. In case of a significant change of one of the clauses of these T&Cs, the Users who accepted their terms and conditions beforehand shall have to accept the new version of these T&Cs. The General Terms and Conditions that are applicable shall be those that are in force on the date on which the User uses the App and/or purchases a Product, depending on the nature of the changes made to the General Terms and Conditions.

In case of a failure to comply with one or more of the clauses of these T&Cs (such as in case of a failure to pay any moneys due within the allotted timescales, or a violation of these T&Cs), whether this is witnessed by ReDeco or gives rise to a justified complaint by other Users, ReDeco may temporarily interrupt the User’s access to the services of ReDeco, for instance pending a rectification of the contentious situation.

If the violation can be rectified but such a rectification does not take place within two (2) calendar days following the notification of the irregularities witnessed by ReDeco, ReDeco shall have the right to permanently bar the User from accessing the services. This irrevocable withdrawal of the User’s access shall be preceded by the sending of an email to the User involved, informing them about this impending measure and the reasons for taking it, without any other formalities and notwithstanding any compensation that ReDeco may claim for any loss or damage that it shall have incurred.

Moreover, ReDeco may put an end to the services provided, as of right, without prior notification, effective immediately, if the behaviour of the User constitutes a serious violation of these T&Cs, such as, but not limited to: opening several accounts, fraudulent use of methods of payment, attempted fraud, or any other criminal offence. Such a measure shall not give rise to any right to compensation whatsoever from ReDeco, and the latter shall itself be entitled to claim compensation for any loss or damage that it may have incurred.

Should ReDeco cancel any Transaction(s), the Users shall be refunded automatically in cash (the sum being credited to the card used for the payment).

Any User wishing to make a complaint against ReDeco concerning the App may send a letter to ReDeco at the address mentioned above, and submit a request via the Support contact email support@redeco.app. This email address cannot be used by Users to raise claims or complaints concerning another User; they must to that end use the contact details mentioned in the foregoing section.

Should a dispute arise between a User and ReDeco, ReDeco recommends that the User get in contact with ReDeco in order to try to resolve the dispute amicably. ReDeco shall inform the User in this respect about the existence of alternative modes of settlement of disputes, such as mediation or arbitration.